Return & Refund Policy
We are committed to providing reliable fulfillment services and ensuring a smooth experience for our clients. Please review the following return and refund policy carefully.
This policy applies to all orders fulfilled through our service unless otherwise agreed in writing.
Eligibility for Returns
Returns are accepted only under the following circumstances:
If the product is defective, damaged during shipping, or significantly different from the confirmed order specifications.
If the wrong item was shipped due to our fulfillment error.
Returns are not accepted for reasons including but not limited to customer remorse, incorrect orders placed by the merchant, or products damaged due to improper use.
Return Request Timeframe
All return or refund requests must be submitted within 30 days of delivery confirmation.
Requests submitted after this period may not be eligible for review.
Return Process
To initiate a return, please contact our support team with your order number, product details, and clear photo or video evidence showing the issue.
Once the request is approved, we will provide return instructions. Items returned without prior approval will not be accepted.
Returned products must be unused and in their original condition unless the return is due to damage or defects.
Refund Policy
After the returned item is received and inspected, we will notify you of the approval or rejection of the refund.
If approved, refunds will be processed to the original payment method or credited to your account balance, depending on the agreement.
Refunds cover the product cost only. Shipping fees, handling fees, and customs duties are non-refundable unless the return is caused by our error.
Non-Refundable Items
Customized products, private-labeled items, and special-order products are non-refundable unless defective.
Orders that have already been shipped cannot be canceled.
Shipping Responsibility
If the return is due to our mistake or product defects, we will bear the return shipping cost.
If the return is requested for other approved reasons, the merchant is responsible for return shipping fees.
Policy Updates
We reserve the right to update or modify this policy at any time without prior notice.
Any changes will take effect immediately upon being published on our website.
Contact Information
For return or refund inquiries, please contact us:
JQM Team
Email: service@jqmdrop.com
Phone: +86 13003340994